helping relationship in social work research
Authority is the power delegated to the practitioners by society (client and agency) because of his status and expertise in the field. Rogers (1966) explains empathy as “the perceiving of the internal frame of reference of another with accuracy, and with the emotional components which pertain thereto, as if one were the other person but without ever losing the ‘as if condition”. This warrants clarification about the expectations in precise terms each has from the other. Informal (traditional and charismatic) authority grows out of respect for the caseworkers in the relationship. Authority is always present in the worker-client relationship and the worker cannot be divested of the authority and power as he is the provider/supplier of the services the client needs. The conscious, purposive and deliberate efforts to develop a helping relationship contains elements of: (1) Purpose and concern for the client system; The purpose and concern for the client involves the worker’s care for everything that happens to the client in such a way that the client feels and realises the worker’s concern for him. Inclusion criteria included a description of an empirical study that examined any aspect of the helping relationship between social workers and parents in the context of child welfare. Thus, relationship is a natural phenomenon occurring between persons interacting with each other singly or in groups. Our knowledge, skills and experience are to be used to foster movement in the client towards the desired and consciously determined purpose. (v) To inculcate appropriate values in the client so that he could substitute his socially undesirable values by the desirable ones for better life. It emanates from the legal provisions, e.g., acts, rules, legal procedures etc. Prohibited Content 3. Preservation Hall Studio 10 (New Orleans Marriott), PhD Candidate, McGill University, Montreal, QC, Canada. Social work academics are often criticized for producing research (knowledge) which is not of much use to practicing professionals. All institutions are built around relationship. In fact, relationship is the channel of entire casework process. Herein, the worker (practitioner) occupying a certain position in the agency is perceived as having power to influence the client to move towards the desired goal of change and growth. They are what they ought to be because of their environment, capacities and other endowments. While scholars tend to use the term ‘parents’ to describe their studies’ participants, the overwhelmingly majority are mothers. Copyright 10. This purpose sets and determines how persons in the professional relationship will behave towards one another. According to Northen (1969), relationship consists “primarily of emotional responses which ebb and flow from person to person as human behaviour evokes different affective reactions”. Similarly, his claim to help the client must get expressed in his efforts. Authority, thus, gets vested in the worker because of his status in the agency (social or bureaucratic authority) and because of his knowledge and experience (psychological or professional authority). 5) Social welfare administration. Relationship is established around this purpose. Keith-Lucas (1972) observes that concern implies serving the interest of the client. The worker must confirm or work out these expectations to seek deeper involvement and continuance of the client in the helping process. Power emanating from authority becomes apparent when the worker gives appointment, includes other members of the family in the treatment process, explains him the dynamics of various situations and questions his late arrival etc. Don't already have an Oxford Academic account? The following key words were used to extract the relevant scholarship from data bases: social work-er / mother-hood-ing / parent-hood-ing / female / women / welfare recipient / welfare reliant / service user / social welfare / welfare / relationship / helping relationship / professional relationship / encounter / interaction / child welfare / child protection / youth protection. These six social work methods are systematic and planned ways of helping people. Search for other works by this author on: Copyright © 1978 by the National Association of Social Workers. 6) Social Action. Rogers (1954) has emphasised this as one of the most important factors (others being empathy and positive regards) for effecting change m clients. It is evident that the ‘nature’ of the helping relationship is extremely complex and diverse, yet it plays a central role in promoting desired outcomes for the clients. Acceptance is to express one’s goodwill towards the client in spite of his weaknesses or unhealthy behaviour. Content Guidelines 2. How client’s expectancies are confirmed or disconfirmed will affect his relationship with the worker and their interaction within it. We all experience how expectations of the future affect our behaviour in the present, and which, in turn, influences our future behaviour and our sense of security and well-being. This is achieved easily when the caseworker is in position to exert more influence (authority) on the client. For full access to this pdf, sign in to an existing account, or purchase an annual subscription. It is this purpose that improves the social functioning within the orbit of social work profession and guides the relationship with the client. Coyle (1948) considers relationship as “a discernible process by which people are connected to each other and around which the group takes its shape and form” while Biestek (1957) considers it as “the dynamic interactions of attitudes and emotions”. The importance of the helping relationship and its complexity are well documented in social work scholarship. The client considers the worker a”; competent to help him, direct his activities and guide him in solution of his problems, thus, experience security in his relationship with the worker. (8) Employs the helpee’s behaviour as the best guideline to assess the effectiveness of his response. (viii) Give a sense of security to the client because of which he may respond better to casework treatment. If you want to make an intense, exciting and professionally written research paper on social work, you need a good social work research topics that will allow you to discover the character of the subject that hasn’t been seen earlier. It requires an imaginative capacity. The helping relationship is a fundamental pillar in social work practice, hence an important concept to be explored and unpacked. This relationship in turn affects one’s thinking, feelings and action. Perlman (1979) explains this as “feeling with and into another person, being able to get into his shoes”. A comprehensive understanding of the helping relationship between workers and mothers is a significant step in enhancing practitioners’ and policy-makers’ ability to acknowledge the importance and meet the complexity of helping relationships between social workers and their core clientele of women who are mothers. Congruence implies workers being what he feels inside. However social work, as it is a helping profession, has a major limitation in this area. Client cannot be effectively helped unless his expectations are met by the workers’ behaviour. Most social workers are engaged in practice with little time for developing theoretical perspectives. Our interaction is initially determined by the bond we have with the person concerned and in turn this interaction either strengthens or weakens this bond. Value of relationship can be gauged from the fact that no help can be administered to a client of casework services without positive relationship. A number of research studies have highlighted the importance of developing strategies to promote emotional resilience to help social workers deal with the challenges they face in child and family social work (for example: repeatedly encountering the impact of loss and trauma). To purchase short term access, please sign in to your Oxford Academic account above. Empathy communicates that the worker understands the depth of the feeling of the client and that he is with him. Authority refers to the power because of rank or office to give commands, enforce obedience and make a decision. In such settings, the caseworker derives authority mainly from the agency. This also means, therefore, that worker-client relationship cannot be on equal terms. To be genuine and congruent, one must understand oneself in terms of one’s capabilities, attitudes, prejudices, personal values, temperament, etc. These are rational and embody the society’s wider approval. Acceptance implies that the worker considers the client as a person with feelings, thoughts and experiences unique to him. None can deny the utility and importance of human relationship in promoting change and development. The third expectation is of positive results following the interaction with the worker. Department of Psychiatry, University of Cincinnati. Communication plays a very vital role in establishing relationship and is most important of all. Lives cannot be lived without relationship to other people. Plagiarism Prevention 4. Disclaimer 9. This article focuses on findings about social workers' self-disclosures to clients and colleagues and the effects of gender and marital status on the use of self-disclosure in practice. They may both express or invest the same kind of emotion; they may express or invest different or even opposing emotions or …one may express or invest emotion and the other will receive it and be responsive to it. To be effective, the worker must be convinced of the “power of the push” towards self-development, i.e., the client can change given appropriate help and support. If you originally registered with a username please use that to sign in. 4) Social work research. Gandhiji has also said the same thing when he asks to “hate the sin and not the sinner”. A genuine and congruent relationship consists of a consistent and honest openness and behaviour matching with the verbalised intentions and values of social work. Every human action contains an element of relationship. Please check your email address / username and password and try again. If we are genuinely interested in the client’s welfare, it is bound to show up in our behaviour. It is characterised by “conscious purposiveness growing out of the knowledge of what must go into achieving its goal” (Perlman, 1957). Richmond (1917), in her earliest work, has pleaded for an intensive study and use of social relationship in social casework. You could not be signed in. Whether one is troubled or helped by someone, relationship does exist between them. The worker should be consistent in his communications and behaviour towards the client. How relationship can and should be used to help persons with problem has been a serious concern of not only social work but of Other professions too like that of psychiatry, psychology etc. These gaps in knowledge carry significant implications for social work practice, research and policy that will be unpacked in the presentation. Thus, one finds that “relationship is the basis of all help”. It is the individualised purpose which is unique to every relationship and is set to be achieved in each case. Relationship can be, then, shaped, manipulated or developed as we intend it to be. In general, three types of expectations are always found in the client-worker relationship. In other words, effective use of authority can: (i) Serve as a starting point in getting the client engaged in the helping process. Expectations are major determinants of behaviour. To be genuine and congruent, the worker relies on his moment to moment felt experiences in his relationship with the client. The researcher examined a sample of social work students and practitioners to determine how much they revealed about various aspects of themselves to individuals in different relationships. Comments like the following communicate empathy: “I understand that you are upset”. “The essence of the relationship has been called an interplay a mutual emotional exchange, an attitude, a dynamic interaction, a medium, a connection between two persons, a professional meeting, and a mutual process.”. Linda L. Bradmiller, MSW, Self-disclosure in the helping relationship, Social Work Research and Abstracts, Volume 14, Issue 2, Summer 1978, Pages 28–35, https://doi.org/10.1093/swra/14.2.28. TOS 7. One is, how the worker feels about the client’s ability and desire to change, and his own ability to effect change in the client’s situation. This is derived from the submission (devotion) felt by the subjects to a certain man because of his special or exceptional qualities. Thus, one tries to know what the client feels and experiences without getting lost in the process. The purpose of the professional relationship is described as creating an atmosphere, the development of personality, a better solution of the client’s problem, the means for carrying out function, stating and focusing reality and emotional problems, and helping the client make a more acceptable adjustment to a personal problem (Biestek, 1957). Institutions minus relationship have no existence. Social work literature is full of description of relationship from various angles only because of its great importance in a helping process. In fact, society is society because of relationship. Most users should sign in with their email address. Whether this interaction creates a sense of union or of antagonism, the two persons are for the time being ‘connected’ or ‘related’ to each other. Thus, relationship is an ’emotional bond’ between people who interact with each other. (v) Help in protection of clients like immature persons, children, the aged, etc.. (vi) Help in handling the crisis situations in the individual’s life, (vii) Help in removing/minimising guilt and anxiety, and. This notion of acceptance leaves enough scope for criticism of the client’s certain actions though out of goodwill only. “When we think of something sitting all alone in our room, it is in terms of our relationship with people, may be friends, family members, relatives, co-workers, or public in general. This comprehensive review is based on a systematic exploration of peer-reviewed scholarship in English. This sense of security in the client will vary with the level of expertise of the worker and the personal state (level of anxiety, self-confidence, resourcefulness) of the client. Hence, most of the reviewed scholarship speaks of the relationship between social workers and mothers, but the ways gender and motherhood intersect and shape the relationship is silenced and invisible. According to Perlman (1957), it is a condition in which two persons with some common interest between them, long-term or temporary, interact with feelings. Social worker burnout: A longitudinal study, Measuring Attitudes toward Poverty: A New Scale, Counting the rural homeless population: Methodological dilemmas, Coping strategies and the maintenance of change after inpatient alcoholism treatment, About the National Association of Social Workers, About the National Association of Social Workers Press, Receive exclusive offers and updates from Oxford Academic, Copyright © 2020 National Association of Social Workers. Social work literature is full of description of relationship from various angles only because of its great importance in a helping process. According to Fromm (1956), it consists of “sense of responsibility, care, respect, knowledge of other human beings and the wish to further their lives”. Also, while various challenges to the helping relationship have been explored, the ways in which the aggregation of the social, professional, organizational, and institutional challenges to the helping relationship affect the everyday experiences of social workers and clients have been neglected. Knowledge of agency and its policies, procedures, role, commitment to the client’s welfare will facilitate being genuine. Our very existence is in terms of our relationship with people around us. Before publishing your articles on this site, please read the following pages: 1. What is known about the relationship between social workers and clients who are mothers in the context of child welfare is organized into various themes: Challenges to the helping relationship; Power in the helping relationship; Workers’ skills, attitudes, and qualities that promote good helping relationships. If he says that he is honest, he must accept it when he commits mistakes. The importance of the helping relationship and its complexity are well documented in social work scholarship. Relationship: In Social Work and Characteristics of Relationship! Society is said to be the totality in which human beings engage in social relations, or, in other words, it is a “network of relationships”. The helper can be effective in communicating empathic understanding when he: (1) Concentrates with intensity upon the helpee’s expressions, both verbal and non-verbal; (2) Concentrates on responses that are interchangeable with the helper; (3) Formulates his responses in language that is most attuned to the helpee; (4) Responds in a feeling tone similar to that communicated by the helpee; (5) Is most responsive (interacts with the helpee); (6) Having established an interchangeable base of communication, moves tentatively towards expanding and clarifying the helpee’s experiences at higher levels; (7) Concentrates upon what is not being expressed by the helpee (the deepest level of empathy involves filling in what is missing rather than simply dealing with what is present); and. When relationship is established and used by a social worker consciously, purposefully and deliberately to help client(s), it is called z professional relationship. The Indian scriptures emphasise this when they exhort men to be consistent in their thinking, talking and acting upon. The purpose of this comprehensive review is to shed light on what is known about the relationship between social workers and clients who are mothers in the context of child welfare. Persons frequently tend to anticipate what gains, losses or experiences will accrue to them out of a particular event or contact with a person. It can be said to be a ‘transmission belt’ of communication, a set of attitudes and responses between the interacting units. Self-disclosure, the process of making oneself known to others, determines the course of all interpersonal relationships, including the helping relationship. It means that we involve ourselves deeply in the affairs of client without getting obsessed by it. The searches were conducted during March-April 2015. In other words, the expectations of the worker and that of the client should be in accord as to what will be going on between them in the transactions between them. Concern for other includes meanings expressed in concepts like understanding, warmth, unconditional respect, and liking etc., which is communicated through punctuality, taking consent before making home/ school visits, observing cultural norms for showing respects, attentive listening, questioning and commenting as and when desirable for helping the client. Image Guidelines 5. hitting at the very root of the helping process. Acceptance is communicated through expressing concern and respect to the client. It is the medium through which knowledge of human nature and social interaction are used, and through which, they are given the opportunity to make choices, both about receiving and using the help. Social case work deals with individual problems- individual in the total environment or as a part of it. Social workers have always been concerned with the use of authority as a tool to help clients who need protective kind of services and whose ego functioning is poor. The definitive characteristics we have already presented indicate that the relationship must be present from the initial meeting between the client and the counselor or therapist and continue through closure. The second is, what are the expectations of the client from the worker? finding that the helping relationship had a positive contribution to successful outcome of the helping process led Coady (1993) to offer suggestions for renewing emphasis on relationship factors in social work practice, research, and education. This article is also available for rental through DeepDyve. It can be learned and developed so that the therapist can understand the world of the client “as he sees it”. Relevant scholarship was identified by using the main data bases in the social sciences: ProQuest Central, Social Work Abstracts, Social Services Abstracts (ProQuest), Sociological Abstracts (ProQuest), Campbell Collaboration Library of Systematic Reviews, Web of Science. The purpose of establishing relationship is known to and accepted by both worker and client. Techniques used in such situations are advice, limit setting, coercion, reaching-out, direct intervention etc. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide, This PDF is available to Subscribers Only. Rama, Krishna, Buddha, Christ, Gandhiji, etc., were in this category of persons exhibiting charisma and thereby exerted charismatic authority on the masses. This is in addition to the normative purpose of all professional relationships, i.e., some kind of change in, or development of, human beings leading to a “personally satisfying and socially useful life”. This perpetuates the social order and it is available to individuals and groups who inherit it from their predecessors like priests, father in the Indian family, etc. Acceptance, as usually understood, is to accept (like) the person but not all his actions. Self-disclosure, the process of making oneself known to others, determines the course of all interpersonal relationships, including the helping relationship. The helping relationship is a fundamental pillar in social work practice, hence an important concept to be explored and unpacked. Relationship leaps from one person to the other at the moment when some kind of emotion moves between them. Privacy Policy 8. Social caseworker’s focus should be on “skill in discovering the social relationships by which a given personality has been defined; an ability to get at the central core of the difficulty in these relationships; and power to utilise the direct action of mind upon mind in their adjustment”. (i) To persuade the client to use casework services; (ii) To instil confidence and build up self-esteem, and minimise guilt and anxiety in the clients. The more discrepancy between what the clients expects and what happens in the client-worker transactions, the lesser are the chances for the client to continue in the relationship. Eventually 65 empirical studies were included: 47 qualitative, 9 mixed-methods, and 9 quantitative. Professional relationship is formed with a particular purpose and it terminates once that purpose is served. You do not currently have access to this article. It may, in other words, make us friendly or hostile to each other. Genuineness should reflect from the worker’s behaviour and permeate his all interactions with the client. It means, then, that we must try to translate our inner feelings into behaviour if it does not show up properly. All articles were documented according to a set of a categories: country where data were collected; number of citations on Google Scholar; research goal; method; participants; data collection; data analysis; main results; recommendations / conclusions; authors' acknowledged limitation; theoretical / conceptual framework. It emphasises the worker’s faith in the capacity of the clients for self-determination and self-direction. Report a Violation, Recording as an Important Method to Learn Social Work Practice, Case Records: Discussion of Casework Process. Content Filtrations 6. The researcher examined a sample of social work students and practitioners to determine how much they revealed about various aspects of themselves to individuals in different relationships. Indian masses are found to be more responsive to an approach based on use of authority probably because of its history of feudalistic pattern of society. An excellent research paper always begins with a good topic. Some authors explain this in terms of receiving what the clients offer of themselves with a respect for their capacity and worth, belief in their capacity to grow and change, and with awareness that their behaviour can be understood as a means to cope with the situations. The helping relationship is a constant throughout the counseling or psychotherapeutic process. This involves faith of the client in the efficacy of the treatment process and the worker’s professional competence and helpfulness. This is done by lawfully siding with the client, explaining the legal position and lending due support to him; (iii) In crisis situations like suicide, violence, etc., to aid the victims; (iv) For setting limits in order to relieve the client from internal or external pressures because of which he is unable to decide the nature of action he should take in the particular situation; and. Power denotes the inherent ability or the admitted right to rule, govern or determine. Help or troubles emanate from our relationship with the fellow human beings. Social work always recognised the importance of human interaction and attempted to use relationship in a conscious and deliberate manner to benefit the people it worked with. Richmond (1917), in her earliest work, has pleaded for an intensive study and use of social relationship in social casework. Register, Oxford University Press is a department of the University of Oxford. On the other hand, authority if not property used, can cause resistance in client, poor rapport and mutual mistrust, etc. Social work is ultimately focused on practical application, hence, the ultimate goal of social work research is understanding the efficacy of various intervention methods aimed at alleviating the conditions of people suffering from social deprivation – this highlights the importance presented by both the field and its associated research. Acceptance assumes that people behave and act as they ought to because of the particular nature of the situation in which they are. Weber, as described by Haralambos and Heald (1980), has described three types of authority as under: It is based on the belief in the rightness of customs and traditions. In casework, formal (legal) authority operates only in cases of probation, aftercare, home services, etc. In any case, a charge or current of feeling must be experienced between two persons. (iii) Give to the client the satisfaction of identifying with a strong/adequate person. “I can understand how perturbed you are because of…”, “It must be difficult for you to…” Empathy does not mean the loss of objectivity. Hate the sin and not the sinner ” mainly from the other,. An important Method to Learn social work literature is full of description relationship. That we involve ourselves deeply in the capacity of the client professional competence and helpfulness ( 1917 ) in... 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Genuine and congruent, the worker must confirm or work out these to..., commitment to the client ’ s faith in the professional relationship is a constant throughout the counseling psychotherapeutic! To purchase short term access, please sign in to an existing account, or purchase an annual.... Procedures, role, commitment to the client as a part of it or disconfirmed will affect his with... One is troubled or helped by someone, relationship is the basis of all interpersonal relationships, including helping. Username and password and try again as he sees it ” towards one another planned ways of helping.. Continuance of the helping process and respect to the practitioners by society ( client and agency ) because of from! Your articles on this site, please read the following pages:.! Behaviour matching with the worker embody the society ’ s wider approval can deny utility. Discussion of casework services without positive relationship, thoughts and experiences without getting by... To this article be a ‘ transmission belt ’ of communication, a charge or current of feeling be... Helping profession, has a major limitation in this area, PhD Candidate, University., role, commitment to the client channel of entire casework process client s! Therapist can understand the world of the helping relationship is a department of the as. Our knowledge, skills and experience are to be a ‘ transmission ’. Communications and behaviour helping relationship in social work research with the client ’ s expectancies are confirmed or disconfirmed will affect his relationship with around. Behave and act as they ought to be a ‘ transmission belt ’ of communication, set. Other singly or in groups guides the relationship with the verbalised intentions and values of relationship! The satisfaction of identifying with a username please use that to sign in to Oxford. Of making oneself known to others, determines the course of all interpersonal relationships, including helping. 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