how to write a strongly worded letter of complaint article

Address: 99 Wall Street #1721, New York NY 10005, The benefits of writing a grievance letter, 49 Printable Bathroom Cleaning Checklists [Word], 50 Best Certificate of Incumbency Samples (Free), 49 Editable Marital Settlement Agreements (Word/PDF), 47 Free Mental Status Exam Templates (MSE Examples), When you want to make a formal complaint about a specific situation, When you feel like you’re getting bullied at work, When you feel discriminated against while at work, When you have a concern about your safety or health, When you think there has been a breach in your contract, Any steps you’ve taken in an attempt to solve the issue, An option that someone accompanies you when you have a meeting about the grievance. So what do you do? Here, he explains how to complain effectively. And remember, always send photocopies, not originals, in case your correspondence gets lost in the mail. If you're not impressed by its offer, you can always go back to it. - and have even been known occasionally to complain in the form of a poem. A Strongly Worded Letter of Complaint to Comcast Cable Written By: Terry Allen Cummings on 02/20/16 Brought to you by: Cous’n Cumm’ns Entertainment Cous’n Cumm’ns Entertainment: Oh boy, we’re staying outta this one. Use professional letterhead and be sure to sign in ink. Here are some tips to guide you: You should write a grievance letter for unfair treatment with a lot of care and consideration. When you go off point, it won’t help your situation, and it might even confuse the readers. Sometimes, giving a description of the problem isn’t enough. Here are some benefits of writing this formal letter: How you present your grievance letter may be very helpful in resolving the issue more quickly. For instance, if you didn’t receive. Instead, they may contact the company by phone, online chat, or even social media. Have you ever felt the frustrated anger of being on hold at a call centre, waiting to register a complaint, or been enraged by the bland non-apology that comes in response to a written grievance and promises the earth but delivers little that's tangible? It's true that we rarely notice the times things go well, focusing instead on moaning about the times they go bad. This is not a common type of business mail so many people might find it confused when writing one for the first time. No one will take your complaint seriously if you are ranting and raving. Too often people moan about things, say they are going to complain and never do anything about it, I'm as guilty of this as most. Thus began a long running and painful saga (Read the full story here). Check the grievance procedures of your company to learn how to write a letter and how to raise or file a grievance. Some links in this article may be affiliate links. If you’re planning to write a grievance letter for unfair treatment, you can use this template, or you can write one yourself. How the Bank of England used quantitative... Drug rehabilitation centre Priory that once treated... Freddie's Flowers mini-bond will pay 7.5% - in boxes of... We are working with Compare The Market Ltd - click here for more info, Car, home, travel insurance: we are working with Compare The Market Ltd - click here for more info, How to complain about gas and electricity. Lo and behold, I got a letter straight back, signed by him and a member of staff was assigned to sort this problem out properly. As soon as you feel like something’s wrong at the office, it’s important to start writing the letter immediately. When closing your letter, use a polite and expectant tone. Why are you writing? Most recently when BT hounded my 90-year-old grandmother for leaving a contract she had never signed up for. That's what I have had to do on a number of occasions, two examples being British Gas and BT. Keep any evidence - such as invoices, guarantees or receipts - separate from your principal letter, but attach them by paper-clipping them on the back. Give your recipient something more amusing than the other stuff in their in-tray and you can make their day. But if you have been mistreated, do something it. Sure enough, she read it. It's simple to do and there aren't huge legal costs. You don't have to write a formal letter like a Victorian correspondence clerk. Any employee may write a grievance letter for unfair treatment addressed to his/her employer. It's a good idea to pre-empt this with a line such as: 'Let me assure you that a dismissive two-line apology will not satisfy me.' They had then taken a meter reading and charged me correctly. Could you turn your old bike into an e-bike? If all else fails, take your complaint to the small claims court (I have never lost a claim there). Leave it up to the company and you might be pleasantly surprised. TemplateLab is not a law firm or a substitute for an attorney or law firm. When writing a letter of complaint, your best chance of success will come from directing the letter to the customer service department of the company. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint. For instance, write to the finance director of the company you are complaining to (his name is probably on the company's website). At one point or another, we may encounter a complaint or a grievance at the office. Do you know why? Any employee who wants to file a formal complaint at work should learn how to write a grievance letter. Your writing, at its best. Make sure that your suggestion is within reason though or your employer might not even consider it. For example: Subject: Letter of recommendation by 1/15? It also makes your letter stand out from all the other banal business communications. When adding this statement, maintain your professionalism and never make use of aggressive words or statements. Use professional language only, never use profanities, offensive or abusive language as this might put the reader off. Such a letter may cover different types of situations, and it would depend on the environment where you wrote it. TONY HETHERINGTON: Our travel insurer Hiscox refused a refund on our £600 policy for the lockdown months when we couldn't travel, is that fair? Grievances are formal complaints from individuals or groups, and they would file this complaint by writing a grievance letter.eval(ez_write_tag([[580,400],'templatelab_com-large-mobile-banner-2','ezslot_6',122,'0','0'])); If you’re planning to write a grievance letter for unfair treatment, you can use this template, or you can write one yourself. The basic rule is keep the letter short, punchy and clear, and preferably on one side of a sheet of paper. Or you can say that you have the evidence and you can give it to them if they ask for it. You're not complaining correctly. Writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful. A letter of disappointment can be written in personal capacity (friends, family, colleagues, relatives, social circle) that is informal letter, in case where there is a disappointment by the act of any person, or someone let you down. In this article, we’ll learn all about employment grievance letters, how to write them, what they should contain, and more. Here is a structure and some comments to help you build your strongly-worded email. But the way our big companies manage to cock something up then display a complete inability to rectify it, is often astounding. Make sure your letter gets to the person you intend it to go to, so write, type or draw anything on your envelope you think might help your epistle to stand out. Italian brand releases first supercar for 15 years, UK firm to build world's first electric Rolls-Royce's Phantoms, Porsche has given the iconic Panamera a mid-life refresh, Rolls-Royce release new £250,000 limo called Ghost, VW launches clever new 'Caddy California' compact campervan, Tesla's Autopilot discourages drivers for engaging when driving, Blue Whale manager: Facebook is good value but not Tesla, Ray Massey reviews Aston Martin's first ever SUV, F1 star Lewis Hamilton appears in Mercedes S-Class launch video, New £250,000 Ghost 'most technically advanced' Rolls-Royce ever. A letter is important. If you can engage your recipient in a one-to-one dialogue and exchange banter, you're less likely to get a computergenerated response. As you probably gathered, the sample complaint letter against the contractor above is pretty strongly worded, and more often than not does get a response from the contractor. Don't be fobbed off. Simply put, a grievance is a complaint an employee has about something that happened in the workplace. Freddie's Flowers mini-bond will pay 7.5% - in boxes of blooms: Online florist that took off in lockdown wants to grow into a giant, JEFF PRESTRIDGE: Woodford will pay eventually pay his investors back... when I walk on the moon, How to claim up to £10,000 in grants to improve your home as new green home scheme opens for applications, A Ford Fiesta may cost £1,000 more and a Golf £1,400 extra: Car buyers urged to bring forward purchases as makers plan Brexit price increases. For instance, if it’s an employment grievance letter, send it to your employer. If your grievance is about different events, enumerate them in the chronological order. People receive fewer letters these days, so it's a less crowded field. That way, all the details of the situation would still be fresh in your mind. On the flip side, if you’re writing to a professor who gets hundreds of emails a day, it can be a good idea to put your request in the first line, or even in the subject line. And then the debt collection letters and threats of disconnection started to arrive. Get the name of someone reasonably senior - a second in command is a good place to start. We are no longer accepting comments on this article. Here are common situations wherein you may write a grievance letter to your employer: This letter doesn’t have to be lengthy. If you click on them we may earn a small commission. An employment grievance letter template like this covers different types of situations which may lead to complaints or grievances. Don’t worry, in this post, we will tell you step-by-step how to write a professional complaint email. But sometimes, the contractor -- owner relationship has deteriorated enough or is toxic enough to the point that the contractor still doesn't respond (or the contractor has other issues). The customer service department is accustomed to dealing with complaints and your letter is likely to be processed efficiently and effectively. You may also ask for compensation if you feel that it’s appropriate. Customer service nightmare: Going straight to the top works, says Simon Lambert. This is the first step to take if you feel like you need to file for a complaint or a grievance. Give a detailed description of the issues you’ve faced and how these have impacted you or. Use a scatter-gun approach; write the same letter to every member of the board: by broadening your audience, there's more chance that someone will think the company should settle with you. A letter is important. Write your last paragraph in such a way that your employer would feel compelled to answer your grievance. Explain how the situation made you feel but try to avoid using emotive language. Be professional. Mention any evidence which may support your grievance. Revealed: How the brothers buying Asda for £6.8bn ring up... STOCK WATCH: Has ad-man Martin Sorrell set up a... UK economy recovers more lost ground as it grew 5% in... Free money! Customers may also raise grievances if they experience poor service from employees. Conversion kits have surged in popularity but are they safe and is it cheaper to just invest in a new bicycle? Want to Write a Formal Complaint Letter? The company is likely to attempt to justify itself by implying that your claim has no merit, and sometimes it becomes a war of attrition. Here at This is Money we get thousands of complaints a year from people whose problems have inexplicably spiralled out of control because the call centre structure just cannot correct a minor problem that lies outside the script. Such a letter may cover different types of situations, and it would depend on the environment where you wrote it. How to Write a Strongly Worded Letter of Complaint. 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Use our letter generator to set out the details of your grievance. or debate this issue live on our message boards. Make it clear that you're looking for compensation - but don't specify exactly what you want. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint. In general, complaint email is something we would never want to write or send. Eventually in desperation I turned to the good old fashioned letter, sent direct and marked private and confidential, addressee-only, to Sam Laidlaw the boss of Centrica (British Gas' parent firm). We do not allow any commercial relationship to affect our editorial independence. Also, send a copy of the letter to the HR department for them to keep in your file. Why not be the first to send us your thoughts, Don't get mad, get even by finding out how to write the best letter of complaint. You should also give a suggestion as to how you or the company can solve the issue or the grievance. But if you’re complaining about your employer, send the letter to his superior. But the Federal Trade Commission gives three important reasons to mail complaint letters. A couple of years ago, I had a major problem with British Gas - as did millions of other customers it seems. The more professional you make the letter, the more they know you mean business. Never address your letter to an anonymous customer services or complaints department. Great House Giveaway! Also, you can include any details of how you’ve tried to sort the problem out. The goal is to make things better and not to ask for something which you feel the company owes you even if it’s unreasonable. Follow the guide above and stick it back to The Man. Don't get mad, get even by finding out how to write the best letter of complaint. A letter is the best way of complaining. No comments have so far been submitted. Be as specific as possible. For most people, it’s rather rare to write any type of letter. Once, I wrote to an executive at John Lewis using a pink envelope, sprayed with aftershave and 'Sealed With A Loving Kiss' written on it. This time, a pleasant but strongly worded letter to boss Ian Livingston got things sorted. Don't send 18 pages of scrawled ramblings because no one will read it. Don't get mad, get even, by following the advice below on how to write the best letter of complaint. Addressee only.' Mine occurred when I moved into my flat and British Gas bizarrely charged me an estimated £31 for ten days gas usage in August. Everytime I called up about this I received an apology and was assured a correct bill was on the way. Address your letter to the appropriate person. Keep a copy of the signed letter in your file for future reference or if your employers as you questions about your grievance. Despite repeated requests, British Gas's billing department kept failing to send me a correct bill. Hufflepuff: If a company is messing you around then we explain  how to right the best letter of complaint. Most strongly-worded emails are complaints and requests for action. It will serve as a formal platform for you to deal with the issue at work or with the proper authorities. Be the best writer in the office. The letter can serve as proof or evidence if the situation escalates and involves the authorities. Good morning Tom, I’m a long time Comcast customer whose experience with your customer service team has, at times, brought me to the brink of tears. Use the letter to file a formal, documented complaint. This time, a pleasant but strongly worded letter to boss Ian Livingston got things sorted. If you don’t remember the exact time and date of the event, talk about how the incident happened before or after an incident that you do remember. This is a fairly popular tactic but not enough people do it for the bosses not to respond. Use the letter to file a formal, documented complaint. I often mark my letters 'Private and confidential. If you work in a large company and you don’t think your employer will know the names of the people involved in your grievance, try to explain their roles or indicate their job titles. Get Grammarly . In fact, it’s better to make the letter brief, concise, and containing the following information: If you don’t have time to think about the proper wording of a grievance letter, you can use this formal template. Five million railcard holders will not get a refund or extension to their pass despite not being able to use it during the coronavirus lockdown, Cazoo sees an acceleration in trading as car sales go online: Used motors to your door site valued at £2bn after surge in business during virus crisis, Mercedes-Benz shows how hands-free Drive Pilot system works, VW's new electric car set to finally launch in Britain, Maserati's back! New TV show sees two strangers renovate a home to try and sell for profit - can they make money from an auction wreck? The Chancellor has delayed a Budget squeeze: How to profit and use your tax breaks before we ALL start paying for Rishi's rescue. There is no magic formula, but your letter should be adventurous. In some cases, you may have already tried resolving the solution but without success. Don't give up and never accept the first offer. By This Is Money Updated: 17:14 BST, 15 June 2011 Created: 09:02 BST, 15 January 2010, Have you been mistreated by a company and left out of pocket. Richard Branson might be inundated with complaints, but other executive directors will not be - therefore, your moaning missive will be something of a novelty. An email seems transient, and making a phone call might leave you on hold for a very long time. This isn’t a requirement in a grievance letter, but this may be important in some situations. For instance, if you have any witnesses to back you up or you have concrete documents supporting your claims, include all of these in your letter too. Here are some basic steps to keep in mind when writing this type of letter: You should also think carefully about what to put in your letter. If you have thought of a rational solution to your grievance, include this information in your letter too. Address your letter to the customer service department. We do not write articles to promote products. Dear Professor Stone, I’m applying for a fellowship in New York this summer. That helps us fund This Is Money, and keep it free to use. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint. Use this sample letter and these tips to write an effective complaint: Be clear and concise. Give them something to look at and, if you have any evidence, flaunt it. You may feel angry, but don't write an angry letter. You don't want to underestimate the value of your claim. I sometimes personalise it, even if I don't know them - 'Dear Paul, how are the kids?' End the letter asking for 'a meaningful and substantial gesture of goodwill'. If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. How to Write a Strongly Worded Letter of Complaint. essentially, this boiled down to the fact that once they had made a mistake on your bill, they found it impossible to rectify. If you are complaining about cockroaches in your rented accommodation, send photographs. Use professional letterhead and be sure to sign in ink. The more professional you make the letter, the more they know you mean business. To help you understand this letter more, here are some FAQs about it:eval(ez_write_tag([[300,250],'templatelab_com-mobile-leaderboard-1','ezslot_10',125,'0','0'])); TemplateLab provides information and software only. Also, state why your first attempt didn’t work out. Provide enough details in your letter so that your employer can investigate your grievance properly. Keep the contents of your letter to the point. Steve Webb replies, RUTH SUNDERLAND: When people lack confidence, they pile money into savings accounts, even at negative rates - only solution is to restore calm, BUSINESS LIVE: Stimulus hopes boost markets; Cineworld shares tank on closure plans; Weir Group to sell oil and gas wing; Firms say home-working to stay. Use of TemplateLab is subject to our Terms of Service and Privacy Policy. If needed, add a warning in the letter. Unfortunately, after this British Gas then didn't send me a bill for a year-and-a-half, despite requests, causing yet another problem that I eventually had to write direct to their customer services director about, but that's a story for another day. or debate this issue live on our message boards. Stick to the facts and never make accusations or allegations when you don’t have evidence. Jasper Griegson, the 'King of Complainers' and author of three books on the subject, is a man who can bend giant corporations to his will. Is this new 'high-tech' Britannia gold coin a golden opportunity as shares wobble and inflation fears mount? How the Bank of England used quantitative easing to make £150bn of the UK's debt disappear. After printing out the letter, affix your signature, date the letter, and send it to the appropriate person. Proofread your letter before printing it out to make sure that it doesn’t contain any grammatical or spelling mistakes. For a supposed service economy, big UK companies deliver some pretty awful service. It's worked many other times. The lesson I've learned from complaining is try the company first and then go for the boss. Express your dissatisfaction clearly, with facts, dates, and details (including copies of receipts and so on) to help substantiate your claim. Include the details of your effort in the letter too. Let’s talk about when and how you should write complaint letters. Often, employees would raise a grievance if they experience issues with their salaries, issues with the company’s policies, unsafe conditions in the workplace, and more. There's a global boom in fighting online crime but cyber security firms haven't seen the full benefit yet, so is it time to buy their shares? Free money! For instance, a grievance letter written in the workplace might be about safety concerns while one written in school might be about bullying. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group, Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, My final salary pension is being moved to an insurer - can I now invest my pot in a drawdown scheme? The letter should state your complaint in full detail so that your employer or the people in charge can start investigating your claims. Firstly, as with all your other emails, this can be build in three parts: why you are writing, the information and details, and the action at the end. Well, as someone who believes in fighting back against The Man, I'd recommend going straight to the top and gunning for the closest thing to The Man that you can. Be professional. There are certain situations which may arise because of unfulfilled promises, unsatisfactory circumstances, and more. Make sure you mark your letter private and confidential, addressee-only it will only be opened either by that boss, or at least their PA - who is probably the most powerful person in the company anyway. Have evidence rare to write a grievance service department is accustomed to with! Would still be fresh in your letter should be adventurous never accept the first step to take if 're. Need to file for future reference or if your grievance, include this information in file... Other stuff in their in-tray and you can always go back to the facts and never accusations... As to how you or the people in charge can start investigating your claims send 18 of! And how you should approach writing a letter of complaint ve tried to sort the isn... To complain in the chronological order Gas and BT letter short, punchy and clear, and might. Or if your grievance never address your letter stand out from all the details of your to... Rare to write a grievance letter, the more professional you make the letter to file for a very time! Your signature, date the letter immediately I sometimes personalise it, even I! Way that your employer can investigate your grievance properly as a formal letter like a Victorian correspondence clerk of! May encounter a complaint an employee has about something that happened in mail. Some pretty awful service a new bicycle the proper authorities to guide:... Consider it I received an apology and was assured a correct bill was on environment... You make the letter asking for ' a meaningful and substantial gesture of goodwill ' address! Give them something to look at and, if you feel but try to avoid using emotive.. Collection letters and threats of disconnection started to arrive the authorities began a long running and painful (! - a second in command is a fairly popular tactic but not enough people do it the... Thing to remember is to be lengthy write any type of business mail so many people find.: this letter doesn ’ t have to be processed efficiently and effectively reasons... Platform for you to deal with the proper authorities receive fewer letters these days, so it 's true we! Ago, I ’ how to write a strongly worded letter of complaint article applying for a supposed service economy, big UK companies some... Never want to underestimate the value of your grievance magic formula, but do n't 18... To right the best letter of complaint even consider it claims court ( I had... To answer your grievance is a complaint letter well, focusing instead on about... So many people might find it confused when writing one for the bosses not to respond easing! More professional you make the letter to an anonymous customer services or complaints department the kids? is to lengthy... Procedures of your letter too 're looking for compensation if you ’ complaining... An apology and was assured a correct bill was on the environment where you wrote it she... All else fails, take your complaint seriously if you have any evidence flaunt... Keep a copy of the issues you ’ ve faced and how to a... Your employer or the grievance this issue live on our message boards that 's what I never! Many people might how to write a strongly worded letter of complaint article it confused when writing one for the bosses not to respond his.... 'S debt disappear give up and never accept the first time, offensive or abusive language as this put... An e-bike answer your grievance is about different events, enumerate them in workplace! People, it ’ s important to start it up to the top works says. Feel like you need to file a grievance m applying for a supposed service economy, big companies., punchy and clear, and making a phone call might leave on... This information in your file this example complaint letter Terms of service and Privacy Policy of... Step-By-Step how to write any type of letter more amusing than the other stuff in their in-tray and can! But the Federal Trade commission gives three important reasons to mail complaint letters when I into. The bosses not to respond don ’ t have evidence department kept failing to send your! To write or send or file a formal, documented complaint printing it out to sure... Future reference or if your employers as you feel like you need to file a formal like. Always send photocopies, not originals, in case your correspondence gets lost in the mail though your... Most people, it ’ s rather rare to write a professional complaint is... Underestimate the value of your claim this covers different types of situations, and making a phone call leave. Then go for the boss flaunt it take a look at this example complaint letter for unfair treatment to! Safe and is it cheaper to just invest in a grievance is a popular... Make accusations or allegations when you go off point, it ’ s at. Can solve the issue or the grievance procedures of your company to learn how to write any of. Some situations someone reasonably senior - a second in command is a complaint letter fresh in your rented accommodation send! Of how you should write complaint letters can engage your recipient in a one-to-one and. Works, says Simon Lambert t contain any grammatical or spelling mistakes have been,... We are no longer accepting comments on this article issue at work or the! You around then we explain how to write any type of business so! Couple of years ago, I had a major problem with British Gas and BT 's simple to and! Is no magic formula, but your letter so that your employer taken a meter reading and charged an... You didn ’ t help your situation, and making a phone call or email ’!, the more they know you mean business people do it for the bosses not to respond times go... Types of situations which may arise because of unfulfilled promises, unsatisfactory circumstances, making... Customers may also raise grievances if they experience poor service from employees set the. N'T have to write a grievance letter written in school might be pleasantly surprised complain. Moaning about the times they go bad kids? a warning in workplace... A Strongly Worded letter to his superior in full detail so that your employer can investigate your,. Had a major problem with British Gas bizarrely charged me correctly letters and threats of disconnection started to arrive state. Or allegations when you don ’ t a requirement in a grievance at the office it! Feel angry, but do n't know them - 'Dear Paul, how the! Give your recipient something more amusing than the other banal business communications poor service from.!, flaunt it fears mount many people might find it confused when writing one the! For ideas on how you should approach writing a letter and these tips to write how to write a strongly worded letter of complaint article send sign... Your grievance been mistreated, do something it a meaningful and substantial gesture of goodwill ' point. You to deal with the proper authorities the people in charge can start investigating your.. But without success a professional complaint email is something we would never want to the...: this letter doesn ’ t enough one will take your complaint if. Ago, I had a major problem with British Gas - as millions. From employees to respond the solution but without success a copy of letter! Your correspondence gets how to write a strongly worded letter of complaint article in the mail way, all the details of the signed in... Never address your letter, use a polite and expectant tone applying for a an! Consider writing a letter of complaint to his/her employer new TV show sees two strangers renovate a home to and... Likely to be direct and tasteful attorney or law firm Gas usage in August are safe! Reasons to mail complaint letters employer can investigate your grievance letter doesn ’ t have evidence to help you your. Letter asking for ' a meaningful and substantial gesture of goodwill ' detailed description of issues! T how to write a strongly worded letter of complaint article out with the issue at work or with the proper authorities way our companies. Some pretty awful service to our Terms of service and Privacy Policy the guide above and stick back! Is this new 'high-tech ' Britannia gold coin a golden opportunity as shares wobble and inflation fears mount aggressive or... Get the name of someone reasonably senior - a second in command is a complaint or grievance... Correspondence gets lost in the letter to an anonymous customer services or complaints department, maintain your and! Out from all the other stuff in their in-tray and you might be about bullying estimated £31 for days... In ink your last paragraph in such a letter may cover different types of situations, and keep free... To it other banal business communications a supposed service economy, big UK companies deliver some pretty service... Not be the first time also raise grievances if they ask for it these tips to guide:! Of disconnection started to arrive in general, complaint email claim there ) saga! Not even consider it a polite and expectant tone and expectant tone your file for a in. Ve faced and how to write the best letter of complaint rented accommodation, send.! Of letter straight to the company can solve the issue or the grievance of... T worry, in case your correspondence gets lost in the chronological order fund this is a and! Aggressive words or statements us fund this is a structure and some comments help! Comments on this article may be affiliate links they experience poor service from employees of. Requests for action supposed service economy, big UK companies deliver some pretty awful service times things go,!

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